MASDAP Debt Admin Volunteer
Suitable for -
What will you do?
Complete an introduction to Citizens Advice and training for your role
Input data, statistics and monitoring information and to maintain records relating to the Debt Unit
Answer the telephone, reply to emails and post
Type up letters and read through documents checking for mistakes
Print and scan documents using a printer
Ensure that MASDAP quality standards are adhered to at every stage of the case
What’s in it for you?
Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
Increase your employability
Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
Work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
Be friendly and approachable
Respect views, values and cultures that are different to your own
Have good IT skills
Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
Be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.