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Receptionist in the Hub

Suitable for -

Opportunity Description

Receptionist to greet clients as they enter the hub area and to make clients feel welcome, main duties will include;
• Meet and Greet clients on arrival in hub.
• Explaining to clients how the ‘Drop in’ session works.
• Adding clients’ details to the bureau database.
• Assisting with preparation work for clients’ appointments.
• Informing advisors that there are clients waiting.
• Arranging appointments and maintaining appointments diary.
• Keeping clients’ informed of waiting times.
• Answering the telephone.
• Photocopying.
• Keeping the reception area orderly.
• Complying with Health & Safety guidelines and contributing to a safe and healthy working environment.
• Maintaining client confidentiality.
Full training is provided. Minimum commitment of 7 hours per week (1 day). Can be flexible to suit your availability.


We are looking for individuals who can demonstrate the following skills; • A commitment to the principles and policies of T&W CAB. • To be friendly and approachable. • Reasonable level of literacy and numeracy skills. • Computer literate • To be able to work as part of a team. • Patience and understanding. • Able to keep calm under pressure. • Able to explain to clients that Receptionists are not trained Advisers and cannot give advice.

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More Info

Volunteers are required weekdays and a Tuesday evening until 7:30pm

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