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Citizens Advice Telford & the Wrekin

Suitable for -

Opportunity Description

What will you do?

 Complete an introduction to Citizens Advice and training for your role

Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with

Find information about the clients’ problems and help them to understand their options

Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation

Write all case notes and ensure notes conforms to the Advice Quality Standard and the MASDAP quality standards

Volunteering under the supervision of the debt supervisor


Some examples of what you could do:

Help client with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to

Explore what benefits a client is entitled to and help them to complete a benefit application form

Ensure income maximisation through the take up of appropriate [specialism] benefits


What’s in it for you? Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team Increase your employability Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives Work with a range of different people, independently and in a team. And we’ll reimburse expenses too.

Apply now
More Info

How much time do you need to give?

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

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